Terms of service

Effective Date: October 19, 2026

1. Introduction

Welcome to HomeTech Thrive. This website is operated by Lupus Solutions LLC, doing business as HomeTech Thrive ("Company", "we", "our", or "us").

These Terms of Service ("Terms") govern your access to and use of our website at hometechthrive.com, including browsing, purchasing products, and using related customer services.

By accessing or using our website, you agree to these Terms. If you disagree with any provision, please discontinue use of the website.

These Terms should be read together with our Privacy Policy, Shipping Policy, and Return and Refund Policy.

2. Eligibility

By placing an order through HomeTech Thrive, you represent that you are at least 18 years old or have the legal capacity to enter into a binding purchase agreement under applicable law.

If you make a purchase on behalf of a business or other legal entity, you represent that you have the authority to act on its behalf.

You agree to use our website and services in accordance with applicable laws and regulations.

3. Accounts and Registration

3.1 Customer Accounts

Certain website features may allow you to create a customer account. Account creation is subject to the features available on our website.

When creating or maintaining an account, you agree to:

  • Provide accurate and complete information.
  • Keep your account information current.
  • Use your account only for authorized purposes.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and taking reasonable precautions to prevent unauthorized access.

Please notify us promptly at support@hometechthrive.com if you suspect unauthorized activity involving your account.

We may take reasonable steps to protect customer accounts and website security when suspicious activity is detected.

4. Products, Orders, and Payments

4.1 Product Information and Availability

HomeTech Thrive offers home technology products across categories such as wellness, recreation, energy, and everyday living.

We aim to provide clear product descriptions, specifications, images, and availability information to help customers make informed purchasing decisions.

Product availability may change without notice. We reserve the right to limit quantities or discontinue products, subject to applicable law.

Product images are provided for illustration. Customers should review the specifications and information included in each listing before purchasing.

4.2 Pricing

Product prices are displayed on our website and may be updated periodically.

Applicable taxes, shipping charges, and other order-related costs will be displayed during checkout where required.

We make reasonable efforts to maintain accurate pricing. If a material pricing or listing error is discovered after an order is submitted, we may contact you to explain the issue and available options, including cancellation and a refund where appropriate.

4.3 Payment Methods

Payments are processed through the payment providers and methods made available during checkout.

Available payment methods may include major credit or debit cards, digital wallets, and other supported payment services.

Payment availability may vary depending on the customer's location, device, and selected payment provider.

You agree to provide accurate billing and payment information and confirm that you are authorized to use the selected payment method.

4.4 Order Acceptance

Submitting an order does not necessarily guarantee acceptance or fulfillment.

We may review orders for product availability, payment authorization, pricing accuracy, shipping eligibility, and potential fraudulent activity.

We may decline or cancel an order for legitimate reasons, including:

  • Product unavailability.
  • Material pricing or product information errors.
  • Payment authorization issues.
  • Suspected fraud or unauthorized transactions.
  • Shipping restrictions or fulfillment limitations.

If payment has been collected for an order that we cancel, we will issue an appropriate refund to the original payment method.

5. Shipping and Delivery

5.1 Shipping Information

HomeTech Thrive provides shipping information, estimated delivery timelines, and applicable shipping conditions through our Shipping Policy.

Free shipping is available on most eligible orders within the continental United States, subject to the conditions described in that policy.

Shipping estimates may vary based on product availability, destination, carrier operations, and other fulfillment considerations.

5.2 Delivery and Risk of Loss

We arrange shipment through applicable carriers and fulfillment partners.

Responsibility for products during shipment, including risk of loss or damage, is determined by applicable law and the terms governing the transaction.

If your order arrives damaged, incomplete, or incorrect, please contact our customer support team promptly so we can review the issue.

For complete delivery information, please review our Shipping Policy.

6. Returns, Refunds, and Exchanges

HomeTech Thrive offers eligible returns within 30 days of delivery, subject to the conditions outlined in our Return and Refund Policy.

Our return policy explains eligibility requirements, product condition standards, return shipping responsibilities, restocking fees, refunds, exchanges, and cancellations.

Approved non-defective returns are generally subject to a 25% restocking fee, while approved returns involving products that arrived defective, damaged, or incorrect are handled according to the applicable provisions of our return policy.

Please review the complete Return and Refund Policy before initiating a return.

Nothing in these Terms limits consumer rights that cannot legally be excluded or restricted.

7. Intellectual Property Rights

7.1 Ownership

The website's original content, branding, design elements, text, graphics, and other materials are owned by Lupus Solutions LLC, HomeTech Thrive, or their respective licensors, as applicable.

Product images, manufacturer trademarks, logos, and other third-party materials remain the property of their respective owners.

These materials may be protected by applicable copyright, trademark, and intellectual property laws.

7.2 Permitted Use

You may access and use our website for lawful personal shopping, product research, and related non-commercial purposes.

This permission does not transfer ownership of any intellectual property rights.

7.3 Restrictions

Without appropriate authorization, you may not:

  • Reproduce or commercially distribute protected website content.
  • Use our branding or trademarks in a misleading or unauthorized manner.
  • Copy website materials for commercial resale or exploitation.
  • Interfere with website functionality or security systems.

8. Customer Submissions and Reviews

8.1 Customer Content

Customers may submit product reviews, feedback, inquiries, or other content through features made available on our website.

By submitting content for publication, you confirm that you have the necessary rights to provide that content.

Where you submit content for public display, you grant HomeTech Thrive a non-exclusive, royalty-free license to use, reproduce, and display that content for purposes related to operating, improving, and promoting our store, subject to applicable law and privacy requirements.

Private customer service communications are handled in accordance with our Privacy Policy.

8.2 Content Standards

Customer submissions must comply with applicable laws and respect the rights of others.

We may moderate or remove content that:

  • Contains unlawful, threatening, abusive, or harassing material.
  • Infringes intellectual property or privacy rights.
  • Contains fraudulent or deliberately misleading information.
  • Includes malicious software, spam, or unauthorized promotional content.

We aim to apply these standards fairly and consistently.

9. Acceptable Website Use

Customers and visitors agree to use HomeTech Thrive responsibly and lawfully.

Prohibited activities include:

  • Using the website for unlawful or fraudulent purposes.
  • Attempting unauthorized access to accounts, servers, or restricted website functions.
  • Distributing malicious code or interfering with website operations.
  • Using automated systems in ways that disrupt website performance or violate applicable law.
  • Misrepresenting identity or submitting fraudulent payment information.
  • Infringing the rights of HomeTech Thrive, other customers, or third parties.

We may take reasonable action to protect our website, customers, and business operations from misuse.

10. Product Information, Disclaimers, and Warranties

10.1 Product Information

We make reasonable efforts to provide accurate product descriptions, technical specifications, and supporting information.

Some product details are supplied by manufacturers or distributors and may be updated as products change.

Customers should review relevant specifications, dimensions, installation requirements, electrical requirements, and manufacturer instructions before purchasing or using a product.

10.2 Manufacturer Warranties

Some products may include manufacturer warranties, depending on the product and manufacturer.

Applicable warranty coverage, limitations, and procedures are determined by the relevant manufacturer's warranty terms.

Customers should review the warranty information provided with their products or contact our support team for assistance locating applicable warranty details.

10.3 Website Availability

We work to maintain a reliable shopping experience, but website availability may occasionally be affected by maintenance, technical issues, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, the website is provided on an "as available" basis.

10.4 Consumer Protections

Nothing in these Terms excludes or limits warranties, rights, or remedies that cannot legally be excluded under applicable consumer protection laws.

11. Limitation of Liability

To the extent permitted by applicable law, Lupus Solutions LLC, doing business as HomeTech Thrive, and its officers, employees, and authorized representatives will not be liable for indirect, incidental, special, or consequential damages arising from website use or transactions where such limitations are legally permitted.

These limitations are subject to applicable consumer protection laws and do not exclude liability that cannot legally be limited.

Nothing in this section limits statutory rights or remedies available to customers under applicable law.

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Lupus Solutions LLC, doing business as HomeTech Thrive, from third-party claims, damages, liabilities, and reasonable expenses arising directly from:

  • Your unlawful or fraudulent use of the website.
  • Your material violation of these Terms.
  • Your infringement of another party's intellectual property or other legal rights.

This provision does not apply where prohibited by applicable law and does not limit mandatory consumer protections.

13. Account Suspension and Termination

We may suspend or restrict access to customer accounts or website features when reasonably necessary to address:

  • Suspected fraud or unauthorized activity.
  • Material violations of these Terms.
  • Security threats or misuse of website functionality.
  • Legal or regulatory requirements.

Where appropriate, we may provide notice and an opportunity to resolve the issue.

Account restrictions do not eliminate existing customer rights relating to valid purchases, refunds, or applicable legal obligations.

14. Governing Law

These Terms are governed by the applicable laws of the United States and the relevant state law determined under applicable legal principles.

Nothing in this section overrides mandatory consumer protections or other rights that apply based on a customer's location.

15. Dispute Resolution

15.1 Informal Resolution

HomeTech Thrive aims to address customer concerns fairly and efficiently.

If you experience an issue with an order, product, payment, or service, we encourage you to contact our support team at support@hometechthrive.com.

Please include your order number, relevant details, and any supporting information so our team can review the matter.

15.2 Resolution Options

We will make reasonable efforts to review customer concerns and explore appropriate solutions consistent with our published policies and applicable law.

Where a dispute cannot be resolved informally, the parties may pursue available legal remedies or mutually agree to an appropriate alternative dispute resolution process.

15.3 Consumer Rights

Nothing in this section prevents customers from exercising legal rights or remedies that cannot be waived under applicable law.

16. Changes to These Terms

We may update these Terms periodically to reflect changes in our business operations, website functionality, or applicable legal requirements.

Updated Terms will be published on this page with a revised effective date.

Material changes will be communicated when required by applicable law.

Changes will apply prospectively, subject to applicable law and the terms governing transactions already completed.

17. Miscellaneous

17.1 Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

17.2 Entire Agreement

These Terms, together with the applicable policies referenced herein, govern the use of our website and related transactions, subject to any additional terms expressly agreed upon for a particular purchase.

17.3 Waiver

Our failure to enforce a provision of these Terms does not automatically constitute a waiver of our right to enforce that provision in the future.

17.4 Third-Party Services

Certain website functions may rely on third-party providers, including payment processors, shipping companies, and ecommerce technology services.

Use of those services may be subject to additional terms and policies established by the respective providers.

18. Contact Information

If you have questions about these Terms of Service, an order, or your experience with HomeTech Thrive, please contact us: