Return and Refund Policy

This Return and Refund Policy is issued by Lupus Solutions LLC, the operator of HomeTech Thrive.

Effective Date: October 19, 2026

1. Overview

At HomeTech Thrive, we are committed to providing quality home technology and a transparent shopping experience. This Return and Refund Policy explains the eligibility requirements, procedures, shipping responsibilities, and refund conditions for purchases made through hometechthrive.com.

Return Policy Summary

  • Region: United States.
  • Return Window: Eligible products may be returned within 30 days of delivery.
  • Damage Reporting: Please report damaged, defective, or incorrect items within 48 hours of delivery whenever possible.
  • Return Eligibility: Both defective and non-defective products may qualify for returns, subject to the conditions outlined below.
  • Return Shipping: Customers are responsible for return shipping on change-of-mind returns. HomeTech Thrive covers return shipping for items that arrive defective, damaged, or incorrect.
  • Restocking Fee: A 25% restocking fee applies to approved non-defective returns. This fee is waived for defective, damaged, or incorrect items.
  • Refund Processing: Approved refunds are issued to the original payment method within 14 days after the returned item is received and inspected.

Please review the complete policy below before requesting a return.

2. Contact Information

To request a return, report an issue with your order, or ask a question about this policy, please contact our customer support team.

Please include your order number and a brief explanation of your request so our team can assist you efficiently.

Returns must be authorized before items are shipped back. Our support team will provide the applicable return instructions and destination after reviewing your request.

3. Eligibility for Returns

HomeTech Thrive accepts eligible returns within 30 days of delivery, including qualifying change-of-mind returns and returns involving defective, damaged, or incorrect products.

Non-Defective Returns

For change-of-mind returns or products that are no longer needed, the following conditions apply:

  • The return must be requested within 30 days of delivery.
  • The product must be unused and in new condition.
  • The product must include its original packaging, accessories, components, and documentation.
  • The product must be free from damage caused after delivery.
  • The return must be approved by our customer support team before shipment.
  • The customer is responsible for return shipping costs.
  • A 25% restocking fee applies to approved non-defective returns.

Products that have been used, installed, altered, or damaged after delivery are generally ineligible for change-of-mind returns.

Defective, Damaged, or Incorrect Products

If your order arrives defective, damaged, or different from what you purchased, please contact us promptly so we can review the issue and determine an appropriate resolution.

Approved returns involving items that arrived defective, damaged, or incorrect are not subject to return shipping charges or restocking fees.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

4. Reporting Damaged, Defective, or Incorrect Items

We recommend inspecting your order as soon as it arrives.

If you discover visible shipping damage, a product defect, missing components, or an incorrect item, please contact us within 48 hours of delivery whenever possible.

Prompt reporting helps our team document the issue and coordinate with the appropriate shipping or fulfillment provider.

Information to Include

  • Your order number.
  • Your name and the email address associated with your order.
  • A brief description of the damage, defect, or incorrect item.
  • Clear photographs showing the issue, where reasonably available.
  • Photographs of the packaging when shipping damage is involved, where reasonably available.

Our support team will review the information and provide the next steps.

For approved claims involving items that arrived defective, damaged, or incorrect, HomeTech Thrive will arrange return shipping at no cost to the customer.

The 48-hour reporting period is intended to support timely documentation of delivery issues. It does not eliminate applicable statutory rights or remedies for defects discovered later.

5. Return Shipping and Fees

Change-of-Mind Returns

Customers are responsible for return shipping costs when returning a non-defective product because of a change of mind, preference, or other reason unrelated to an error or defect upon delivery.

Approved non-defective returns are subject to a restocking fee equal to 25% of the product price.

The restocking fee will be deducted from the eligible refund amount.

Defective, Damaged, or Incorrect Items

HomeTech Thrive covers return shipping costs for approved returns involving products that arrive defective, damaged, or incorrect.

No restocking fee applies to these approved returns.

Return Shipping Instructions

Once a return request is approved, our customer support team will provide instructions for returning the item.

Please ship approved returns within 7 days of receiving return authorization, unless otherwise instructed by our support team.

Products should be packaged securely, using the original packaging and protective materials whenever available.

Please contact us before shipping a return. Unauthorized returns may experience processing delays.

For defective, damaged, or incorrect items, our team will provide the appropriate return arrangements.

6. Refunds and Replacements

After your returned item has been received, our team will inspect it to confirm its condition and eligibility under this policy.

Refund Processing

  • We will review the returned product and confirm whether the return meets the applicable conditions.
  • Approved refunds will be issued to the original payment method within 14 days after the returned item has been received and inspected.
  • Applicable restocking fees will be deducted from approved non-defective returns.
  • Refunds for approved defective, damaged, or incorrect items will not be reduced by restocking fees or return shipping charges.
  • Additional processing time may be required by your bank or payment provider before the refunded amount appears in your account.

Replacement Products

Where appropriate and available, customers may request a replacement instead of a refund.

Replacement arrangements are subject to the return review process and product availability.

Our customer support team will communicate the available options after reviewing your request.

7. Exchanges

HomeTech Thrive accepts eligible exchange requests for both defective and non-defective products, subject to the return conditions described in this policy.

For non-defective exchanges, the original item must be unused, in new condition, and returned with its original packaging and accessories.

Approved exchanges for the same item are not subject to a restocking fee.

Exchanges involving different products or models may be subject to applicable return conditions, price differences, and shipping costs.

Replacement or exchange items will be shipped after the original returned product has been received, inspected, and approved.

All exchanges are subject to product availability.

8. Order Cancellations

We understand that order details may sometimes need to change.

Before Shipment

Orders may be canceled before shipment for a full refund.

To request cancellation, contact support@hometechthrive.com as soon as possible with your order number.

After Shipment

Once an order has shipped, cancellation through our standard order process is no longer available.

Customers wishing to return a shipped order must follow the applicable return procedures described in this policy.

Any additional cancellation or refund rights provided by applicable law remain unaffected.

9. Consumer Rights

This Return and Refund Policy is intended to provide clear information about HomeTech Thrive's return procedures and conditions.

Nothing in this policy excludes, restricts, or replaces any consumer rights or remedies that cannot legally be waived under applicable United States federal or state law.

Where applicable consumer protection requirements provide additional rights, those requirements will take precedence over conflicting provisions of this policy.

10. Changes to This Policy

HomeTech Thrive may update this Return and Refund Policy periodically to reflect changes in business operations, return procedures, or applicable legal requirements.

Updated versions will be published on this page with a revised effective date.

Changes will apply prospectively, subject to applicable law and any terms governing orders already placed.

We encourage customers to review this policy before placing an order.

Contact HomeTech Thrive

If you have questions about a return, refund, exchange, or cancellation, our customer support team is available to assist you.

Store: HomeTech Thrive
Legal Business: Lupus Solutions LLC
Website: hometechthrive.com
Email: support@hometechthrive.com
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time

Thank you for choosing HomeTech Thrive.