Shipping policy

This Shipping Policy is issued by Lupus Solutions LLC, doing business as HomeTech Thrive.

Effective Date: October 19, 2026

1. Introduction

At HomeTech Thrive, we are committed to providing a clear, reliable, and convenient shipping experience. This Shipping Policy explains the shipping destinations, costs, processing times, delivery estimates, and procedures for orders placed through hometechthrive.com.

Shipping Overview

  • Shipping Service: Standard Shipping.
  • Shipping Cost: Free standard shipping on all orders to the 48 contiguous states and Washington, D.C., excluding Alaska, Hawaii and Puerto Rico.
  • Order Cutoff: 5:00 PM Eastern Time on business days.
  • Handling Time: 1–3 business days.
  • Estimated Transit Time: 5–8 business days after shipment.
  • Estimated Total Delivery Time: 6–11 business days.
  • Shipping Destinations: The 48 contiguous United States and Washington, D.C.
  • Product Coverage: Standard shipping estimates apply unless different shipping conditions are stated on the product page or during checkout.

Shipping estimates may vary depending on product availability, delivery destination, carrier operations, and other circumstances affecting fulfillment.

2. Shipping Destinations

Continental United States

HomeTech Thrive currently ships to addresses within the 48 contiguous United States and Washington, D.C.

We currently do not offer shipping to:

  • Alaska.
  • Hawaii.
  • Puerto Rico or other U.S. territories.
  • International destinations.

P.O. Boxes

Some products cannot be delivered to P.O. boxes due to package size, weight, or carrier requirements.

If a product cannot be shipped to the address provided, our team may contact you to request an eligible delivery address or discuss available options.

Customers should provide a complete physical delivery address when ordering large or oversized products.

3. Shipping Costs

We offer free standard shipping on all orders to the 48 contiguous states and Washington, D.C., excluding Alaska, Hawaii and Puerto Rico.

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Some oversized, specialized, or freight-delivered products may have additional shipping requirements or charges. Any applicable charges will be communicated before the purchase is finalized.

Sales tax, where applicable, is calculated separately and displayed during checkout.

Customers can review their order total, including applicable shipping charges and taxes, before confirming payment.

4. Order Processing and Delivery Times

Order Handling

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding applicable holidays.

Order Cutoff

Our standard order cutoff is 5:00 PM Eastern Time on business days.

  • Orders placed before the cutoff may begin processing on the same business day.
  • Orders placed after the cutoff generally begin processing on the next business day.
  • Orders placed on weekends or holidays generally begin processing on the next business day.

Estimated Transit Time

After shipment, standard carrier transit generally takes approximately 5–8 business days.

Estimated Total Delivery Time

The combined estimated handling and transit period is approximately 6–11 business days from order placement.

These estimates are provided for planning purposes and are not guaranteed delivery dates.

Some products may require additional preparation, special handling, or freight transportation. Where applicable, product-specific delivery information will be provided on the product page, during checkout, or through customer communications.

If an order experiences an unexpected delay, we encourage customers to contact our support team for assistance.

5. Shipping Methods and Carriers

HomeTech Thrive works with shipping and fulfillment providers to deliver orders to eligible destinations.

Depending on the product, delivery location, package dimensions, and shipping requirements, orders may be transported through national parcel carriers or specialized freight services.

Carriers may include USPS, UPS, FedEx, or other appropriate delivery providers.

Shipment Tracking

Tracking information will be provided when available through the applicable carrier or fulfillment provider.

Customers may receive a shipment confirmation email containing a tracking number or tracking link once the order has been dispatched.

Some specialized freight deliveries may use different tracking or delivery coordination procedures.

Shipping Protection and Delivery Issues

Shipping arrangements, including any applicable carrier insurance or shipment protection, may vary depending on the product and shipping provider.

If your order arrives damaged, is delayed, or appears to be missing, please contact our support team so we can assist with reviewing the shipment and coordinating with the carrier or fulfillment provider.

Our team will review the circumstances and determine the appropriate next steps in accordance with our published policies and applicable consumer protection laws.

6. Order Tracking

Once an order has shipped, customers will generally receive a shipment confirmation by email.

When tracking information is available, the confirmation will include the relevant tracking number or link.

Tracking updates are provided by the applicable carrier and may take time to appear after a shipment has been processed.

If you need assistance locating tracking information or checking the status of an order, contact support@hometechthrive.com.

7. Delivery Issues

Delayed or Missing Shipments

If your order has not arrived within the estimated delivery period, please contact our customer support team.

We will review the available tracking information and, when appropriate, work with the carrier or fulfillment provider to investigate the delay.

Depending on the circumstances, we may coordinate additional delivery arrangements, a replacement, or another appropriate resolution.

Packages Marked Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, we recommend the following steps:

  • Confirm the shipping address shown on your order confirmation.
  • Check the delivery location, including entrances, porches, mailrooms, and other designated receiving areas.
  • Check with household members, neighbors, or building management where appropriate.
  • Contact our support team so we can assist with a carrier investigation.

We will review the available delivery information and help determine the appropriate next steps.

Damaged Deliveries

We recommend inspecting your order as soon as it arrives.

If a product arrives damaged, please contact us within 48 hours of delivery whenever possible.

Include the following information:

  • Your order number.
  • A brief description of the damage.
  • Clear photographs of the product and packaging, where reasonably available.

Prompt reporting helps us document shipping issues and coordinate with the relevant fulfillment or delivery provider.

We will review the information and assist with an appropriate resolution under our Return and Refund Policy.

The requested 48-hour reporting period does not limit any statutory rights or remedies that may apply to damaged or defective products.

8. Missing Items

If an order arrives with missing products, components, or accessories, please contact our customer support team promptly.

We recommend reporting missing items within 7 days of delivery to help facilitate an efficient review.

When contacting us, please include:

  • Your order number.
  • The name or description of the missing item.
  • Any relevant packaging or delivery information.

Our team will review the order and shipment details to determine whether the missing item was shipped separately or requires further action.

When a missing item is confirmed, we will arrange an appropriate resolution, which may include sending the missing item or issuing a refund.

Applicable consumer rights remain unaffected by the recommended reporting period.

9. Returns and Refunds

HomeTech Thrive accepts eligible returns within 30 days of delivery, subject to the conditions described in our Return and Refund Policy.

Our return policy provides information about:

  • Eligibility for defective and non-defective product returns.
  • Product condition and packaging requirements.
  • Return shipping responsibilities.
  • Applicable restocking fees.
  • Refund processing timelines.
  • Exchanges and replacement products.
  • Order cancellations.

Return Shipping

Customers are responsible for return shipping costs on approved change-of-mind returns.

HomeTech Thrive covers return shipping for approved returns involving products that arrived defective, damaged, or incorrect.

Refund Processing

Approved refunds are issued to the original payment method within 14 days after the returned product has been received and inspected.

Approved non-defective returns may be subject to a 25% restocking fee, as explained in the Return and Refund Policy.

Please review our complete Return and Refund Policy before requesting a return.

10. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

We recommend reviewing your shipping address carefully before submitting an order.

If you notice an error after placing your order, please contact our support team as soon as possible.

We will make reasonable efforts to assist with address corrections before shipment, where permitted by the fulfillment process.

Once an order has shipped, address changes may be limited by carrier requirements.

If a package is returned because of an incorrect or incomplete address supplied during checkout, our team will contact you to discuss available reshipment or refund options and any applicable charges.

We will review address-related delivery issues individually and apply applicable consumer protection requirements.

11. Contact Information

If you have questions about shipping, tracking, delivery estimates, or an existing order, please contact HomeTech Thrive:

Our team is available to assist with questions about your order and available shipping options.

12. Changes to This Policy

We may update this Shipping Policy periodically to reflect changes in our shipping procedures, carrier arrangements, service areas, or applicable legal requirements.

Updated versions will be published on this page with a revised effective date.

Changes will apply prospectively, subject to applicable law and the shipping terms governing orders already placed.

We encourage customers to review this policy before completing a purchase.

Thank you for choosing HomeTech Thrive.